Privacy Policy

Last updated: July 2026

1. Who we are

This Privacy Policy explains how HELP SENIOR LIMITED ("we", "us", "our"), which operates The Estate Kit at theestatekit.com, handles your personal information. For customers in Canada, we handle personal information consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. What we collect

We collect only what we need to sell and deliver our digital products and to support you:

• Your first name and email address (given at checkout)
• Order information (the product bought, date and amount)
• Basic browsing information (IP address, browser and device type, pages viewed, referral source)
• Any message you send us

We do not collect or store your full card details — payments are handled directly by our payment providers.

3. How we use it

• To process your order and deliver your kit by email
• To provide customer support and respond to your messages
• To meet our record-keeping and other legal obligations
• To send you related updates or offers, where you've agreed, consistent with Canada's Anti-Spam Legislation (CASL) — you can unsubscribe at any time using the link in any email
• To understand how the Site is used and improve it

4. Who we share it with

We don't sell your personal information. We share it only with the service providers who help us run the business, and only as needed:

• Vercel — website hosting
• Stripe and PayPal — secure payment processing
• Our email provider — to deliver your kit and support emails
• Meta (Facebook/Instagram) — advertising and measurement, where you've consented

We may also disclose information where required by law.

5. Cookies and tracking

The Site uses cookies and similar technologies: some are necessary for it to work, and others help us measure traffic and, where you've consented, deliver and measure advertising. You can manage cookies through your browser settings and any consent banner shown on the Site.

6. Where your data is held

Our service providers are based outside Canada, including in the United States and Hong Kong, so your information may be stored or processed outside Canada and may be subject to the laws of those jurisdictions. Where that happens, we take reasonable steps to ensure it's handled with a comparable level of protection.

7. How we keep it safe

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections and payment processing by PCI-DSS-certified providers, and we limit access to those who need it.

8. How long we keep it

We keep your information only as long as we need it for the purposes above or to meet our legal obligations, and then delete or de-identify it.

9. Your choices and rights

You can ask us to access or correct the personal information we hold about you, withdraw your consent (subject to legal or contractual restrictions), and opt out of marketing emails at any time. To make a request, email raphael@theestatekit.com. If you have a concern about how we've handled your information, please contact us first so we can put it right; you can also raise it with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator.

10. Children

Our products and Site are intended for adults. We don't knowingly collect personal information from children.

11. Changes

We may update this policy from time to time. The current version is always the one on the Site, and the date at the top shows when it last changed.

12. Contact

For any privacy question or request, contact us:

HELP SENIOR LIMITED
Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Hong Kong
Email: raphael@theestatekit.com